All returns require a Return Merchandise Authorization (RMA) Number.
Unfortunately we will not accept unauthorized packages, so you must have an RMA to return your order or item.
An RMA request will be approved no later than 30 days after placing your order.
RMA numbers are valid 10 days from issue ONLY. Items to be returned will not be accepted for return after 10 days from RMA issue date. RMA's and refunds can take 4-8 weeks to process and refunds granted will be credited back according to means of payment.
Once your order is processed, you will be emailed the manufacturers download link and product serial number. Tech Supply Group does not issue refunds for downloadable software.
There are NO returns or Refunds on special order items, Downloadable software - previous versions of software no longer in stock, or items we do not carry, ordered specifically at a customer’s request
Only Unopened packaged software is returnable up to 30 days from placing your . Opened, written-on, or installed software is not returnable. Defective software will only be replaced with the "similar kind" software. Due to recent Manufacturer restrictions License orders are RETURNABLE or REFUNDABLE ONLY at the Software Manufacturer licensing department’s discretion. There are NO returns on special order items, Downloadable software (Once the product email has been sent it is no longer refundable) - previous versions of software no longer in stock, or items we do not carry, ordered specifically at a customer’s request. All products must be received by our Returns Processing Center within 10 days of RMA issuance. Items received after 10 days will be refused. All items must be returned with original packaging, including all registration cards, disks, CDs, manuals, licenses, etc. in perfect condition.
Tech Supply Group is not responsible for replacing lost serial numbers or with other technical issues beyond our control. It is the customer’s responsibility to contact the manufacturer for any technical issues.
Trial Versions of software are usually available from software manufacturers. It is the customer's responsibility to try software or become familiar with the software before they purchase from us. We do not offer trial versions.
"Return to Sender Packages or Refused Packages" are subject to a 15% Restocking Fee. Refused packages are defined as packages which have been voluntarily refused by the customer for any reason upon delivery.
Any deviation from the return process outlined above will result in a delay of your refund, and possibly a refusal of your return.